For tenants

A clearer route to your next home.

Search, prepare, apply, move and settle into your tenancy with practical support at every important step.

Your tenant journey

Know what happens next.

A successful search is about more than finding a listing. We help you organise your requirements, understand the process and reach the appropriate support when questions arise.

Tenant moving journey
Moving process

Seven steps from search to settled.

  1. 01

    Define your search

    Set a realistic area, budget, property type and move date.

  2. 02

    Register

    Share the details that help focus suitable opportunities.

  3. 03

    View

    Look beyond photos and ask practical questions.

  4. 04

    Apply

    Provide accurate information and required documents.

  5. 05

    Checks

    Complete referencing and affordability steps.

  6. 06

    Agreement & move-in

    Review documents, payments, inventory and key collection.

  7. 07

    Your tenancy

    Report issues promptly and keep communication clear.

Documents to prepare

Be ready when the right home appears.

Requirements vary by property and provider. Preparing common information early can make the application process easier to manage.

Proof of identity and right-to-rent information Recent address and contact details Income, affordability or guarantor information References where requested Move date and household details
Tenant FAQs

Answers for common moving questions.

How do I register my search?

Complete the tenant registration form with your area, budget, property type and timing so your enquiry can be understood clearly.

How should I report maintenance?

Send the issue, property details, when it started, photographs where useful and whether there is any immediate safety concern.

What should I check before paying a deposit?

Confirm the property, provider, written terms, payment instructions and how any tenancy deposit will be handled before transferring money.

What if I have a rent payment query?

Contact the team promptly with your tenancy details and a clear explanation so the issue can be directed appropriately.

Ready to get started?

Ready to make your next move clearer?

Register your requirements or speak with our team about the next practical step.